Boosting Doctor Visibility and Simplifying Patient Decisions

Boosting Doctor Visibility and Simplifying Patient Decisions

An innovation in healthcare from the Bajaj Finserv lineup. Revolutionising the industry for the better. It goes beyond being just an app or a website. It serves as your individual health assistant.

An innovation in healthcare from the Bajaj Finserv lineup. Revolutionising the industry for the better. It goes beyond being just an app or a website. It serves as your individual health assistant.

YEAR

YEAR

2023-24

2023-24

DOMAIN

DOMAIN

B2C

Product growth

B2C

Product growth

PRODUCT OWNERSHIP

PRODUCT OWNERSHIP

Prerna Bajaj

Prerna Bajaj

MY ROLE

MY ROLE

Product Designer

Product Designer

TEAM

TEAM

2 PM, 8+ Engineers 2+ Data Analyst

2 PM, 8+ Engineers 2+ Data Analyst

Problem Statement

Patients often struggle to make informed decisions when selecting a healthcare provider due to the overwhelming amount of information and the complexity of comparing different doctors. This leads to increased cognitive load and delays in decision-making, potentially affecting their health outcomes.

Information Overload

Complex Comparisons

Delayed Decision-Making

Increased Cognitive Load:

Goal & Objective

Our goal is to enhance the visibility of doctors and streamline the decision-making process, enabling users to quickly and easily choose a doctor based on their specific health conditions and preferences.

Enhance Visibility of doctors

Streamline the decision making process

Add Social Proofing for easy decision making

Problem Statement

Patients often struggle to make informed decisions when selecting a healthcare provider due to the overwhelming amount of information and the complexity of comparing different doctors. This leads to increased cognitive load and delays in decision-making, potentially affecting their health outcomes.

Information Overload

Complex Comparisons

Delayed Decision-Making

Increased Cognitive Load:

Goal & Objective

Our goal is to enhance the visibility of doctors and streamline the decision-making process, enabling users to quickly and easily choose a doctor based on their specific health conditions and preferences.

Enhance Visibility of doctors

Streamline the decision making process

Add Social Proofing for easy decision making

My Design Process

Define

Knowing how to minimise the information and yet keep it to ease decision making

Solution & Iteration

Knowing how to minimise the information and yet keep it to ease decision making

Implementing and testing out

Realising to also make a better experience for users but at the same time to also grow business

Identifying the Problem Areas through

Identifying the Problem Areas through

To understand where users were encountering difficulties, I conducted a comprehensive analysis of the B2C journey. This involved:

To understand where users were encountering difficulties, I conducted a comprehensive analysis of the B2C journey. This involved:

1

1

Screen Analysing

Screen Analysing

We closely examined the screens in the doctor appointment journey to identify points of friction and areas where users struggled to make decisions.

We closely examined the screens in the doctor appointment journey to identify points of friction and areas where users struggled to make decisions.

2

2

User Journey Mapping

User Journey Mapping

We mapped out the entire journey users take when searching for and selecting doctors, from landing on the website to making an appointment.

We mapped out the entire journey users take when searching for and selecting doctors, from landing on the website to making an appointment.

PROBLEM IDENTIFICATION

Analysing existing screens

Analysing existing screens

To start, I began by mapping out the B2C journey to pinpoint the exact moments where users face difficulties in selecting doctors. By thoroughly analysing the screens involved in the doctor appointment process, I identified key areas for enhancement to streamline, simplify the decision-making experience and reduce cognitive load for patients.

To start, I began by mapping out the B2C journey to pinpoint the exact moments where users face difficulties in selecting doctors. By thoroughly analysing the screens involved in the doctor appointment process, I identified key areas for enhancement to streamline, simplify the decision-making experience and reduce cognitive load for patients.

Landing Screen for Doctor Consultation

Deciding consultation type

Deciding consultation type

Basis of speciality of doctor

Basis of symptoms

Basis of symptoms

Landing Page:

User lands on doctor booking landing page to look out for doctors.

Gets two types of consultation services, multiple doctor options basis on speciality or symptoms.

Landing Page:

User lands on doctor booking landing page to look out for doctors.

Gets two types of consultation services, multiple doctor options basis on speciality or symptoms.

List of doctors according to the selected speciality

Lack of Social Proof

Listing Page for Doctors

Listing Page:

User selects one speciality of doctor and lands on listing page consisting list view of multiple doctors to select for

The doctor details are there in a card format which makes the decision factor for a patient for consultation.

Listing Page:

User selects one speciality of doctor and lands on listing page consisting list view of multiple doctors to select for

The doctor details are there in a card format which makes the decision factor for a patient for consultation.

Journey of users:

Journey of users:

Opening Bajaj Finserv Health to book doctor Consultatoon

Opening Bajaj Finserv Health to book doctor Consultatoon

Lands on doctor consultation landing screen

Lands on doctor consultation landing screen

Looks for the speciality of doctor to consult with

Looks for the speciality of doctor to consult with

Get the list of doctors on listing page

Get the list of doctors on listing page

Scan through the list of doctors

Scan through the list of doctors

Select the doctor which he decides

Select the doctor which he decides

FINDING GAPS

User Psych Level

User Psych Level

By observing users as they navigated through the screens, I noticed where they got stuck, disappointed, or confused during the doctor booking journey.


Mapping their emotions and psychological responses provided clarity on the major gaps and problems, guiding the identification of key areas for improvement.

By observing users as they navigated through the screens, I noticed where they got stuck, disappointed, or confused during the doctor booking journey.


Mapping their emotions and psychological responses provided clarity on the major gaps and problems, guiding the identification of key areas for improvement.

Psych Level

Landing Screen

Listing Screen

Psych Level

Landing Screen

Listing Screen

USER INTERVIEW

Conducted an interview with 8+ users

Conducted an interview with 8+ users

I knew it was important for me to understand users first to know what and how they look out when booking a doctor consultation. Thus, I started preparing the questionnaire for the users according to the categories i jotted down.

I knew it was important for me to understand users first to know what and how they look out when booking a doctor consultation. Thus, I started preparing the questionnaire for the users according to the categories i jotted down.

General Experience?

Can you describe your overall experience when searching for and selecting a doctor online?

What are the most important factors you consider when choosing a doctor?

Can you describe your overall experience when searching for and selecting a doctor online?

What are the most important factors you consider when choosing a doctor?

Landing Page

How do you usually start your search for a doctor? What information do you look for on the landing page?

Is there anything you find confusing or difficult to navigate on the landing page?

Doctor Listing Page

When viewing the list of available doctors, what information do you find most helpful?

How do you feel about the current filtering options? Are there any filters you wish were available?

Decision-Making

What information helps you make a quick decision about which doctor to choose?

How important are ratings and reviews in your decision-making process?

Landing Page

Decision Making

How do you usually start your search for a doctor? What information do you look for on the landing page?

Is there anything you find confusing or difficult to navigate on the landing page?

What information helps you make a quick decision about which doctor to choose?

How important are ratings and reviews in your decision-making process?

Doctor Listing Page

When viewing the list of available doctors, what information do you find most helpful?


How do you feel about the current filtering options? Are there any filters you wish were available?

Landing Page

How do you usually start your search for a doctor? What information do you look for on the landing page?


Is there anything you find confusing or difficult to navigate on the landing page?

General Experience

Can you describe your overall experience when searching for and selecting a doctor online?


What are the most important factors you consider when choosing a doctor?

Doctor Listing Page

When viewing the list of available doctors, what information do you find most helpful?

How do you feel about the current filtering options? Are there any filters you wish were available?

Decision-Making

What information helps you make a quick decision about which doctor to choose?

How important are ratings and reviews in your decision-making process?

Research Findings

Why do we have so many options with the category of doctors? There are so many options and not enough guidance.

I find it helpful when the listing shows the doctor's specialty and their location clearly, but I wish there were more filter options.

I trust other patients' feedback more than just the doctor's credentials.

I only need the doctors near to my home so that i can consult them easily, while it doesn’t allow me to show the nearest first

I am not able to understand which doctor should i consult with

All i want to decide is a trusted doctor, how will i know this doctor is good and trusted one?

Research Findings

Why do we have so many options with the category of doctors? There are so many options and not enough guidance.

I find it helpful when the listing shows the doctor's specialty and their location clearly, but I wish there were more filter options.

I am not able to understand which doctor should i consult with

All i want to decide is a trusted doctor, how will i know this doctor is good and trusted one?

I trust other patients' feedback more than just the doctor's credentials.

I only need the doctors near to my home so that i can consult them easily, while it doesn’t allow me to show the nearest first

I only need the doctors near to my home so that i can consult them easily, while it doesn’t allow me to show the nearest first

All i want to decide is a trusted doctor, how will i know this doctor is good and trusted one?

Understanding Competitors

Competitor Analysis

Competitor Analysis

For competitor analysis, look at leading healthcare platforms and services that offer similar functionalities. Examples include:

For competitor analysis, look at leading healthcare platforms and services that offer similar functionalities. Examples include:

Social Proofing

Prioritising experience

Filtering out the options for users

IDEATING

Ideating

Ideating

Based on my research insights, I began ideating ways to enhance the visibility of doctors to patients and streamline the decision-making process, making it quicker and easier for patients. I listed down what are some main problems i need to solve on and ideate on

Based on my research insights, I began ideating ways to enhance the visibility of doctors to patients and streamline the decision-making process, making it quicker and easier for patients. I listed down what are some main problems i need to solve on and ideate on

No easy filtering while searching out for doctor

No trust factor decision, no public ratings or review

No option for users to choose between the type of doctor they want to consult with

Lack of personalisation for returning users

Lack of personalisation for returning users

No option for users to choose between the type of doctor they want to consult with

No trust factor decision, no public ratings or review

No easy filtering while searching out for doctor

AREAS TO WORK ON

Problem Statement

Problem Statement

After analyzing and identifying pain points through research, I defined the key issues that most users faced. I then grouped these pain points by their impact on the visibility of doctors, aiding users in their decision-making process.

After analyzing and identifying pain points through research, I defined the key issues that most users faced. I then grouped these pain points by their impact on the visibility of doctors, aiding users in their decision-making process.

High Impact

High Impact

Medium Impact

Medium Impact

Low Impact

Low Impact

Adding Ratings and Review in doctor cards


Adding Filters in Doctor Listing Page

Adding Ratings and Review in doctor cards

Adding Filters in Doctor Listing Page

Merging Hospital doctors and Clinic Doctors in Doctor Listing Page

Merging Hospital doctors and Clinic Doctors in Doctor Listing Page

No personalisation touch for re-returning users and proper IA structure of Landing Page

No personalisation touch for re-returning users and proper IA structure of Landing Page

UNDERSTANDING PSYCHOLOGY

Guiding psychology

Guiding psychology

Imagine yourself as a user which in this scenario is a patient, would you like to wait or take extreme time to get yourself treated? No right! Then why to make a patient’s journey so complicated for them to give extreme cognitive load to decide on to which doctor to consult.

Imagine yourself as a user which in this scenario is a patient, would you like to wait or take extreme time to get yourself treated? No right! Then why to make a patient’s journey so complicated for them to give extreme cognitive load to decide on to which doctor to consult.

Cognitive Load

Hick’s Law

Easy decision making

Intuitive experience

FINAL DESIGNS

Drum Rolls!
Let’s Get into the Designs

Drum Rolls!

Let’s Get into the Designs

Adding Social Proofing

Ratings & Review

Navigating the 'paradox of choice' which recognises that lots of options lead people to feel powerless and frustrated because choosing one among many other options means giving up the rest of the opportunities


Users lacked quick access to ratings and reviews, which are crucial for making informed decisions. I tried incorporating ratings and reviews directly into the doctor cards, enabling users to quickly assess doctors based on feedback from other patients.

Conducted direct & indirect competitor benchmarking

Conducted Surveys

While booking a doctor consultation, what all things will be crucial in making the decision of choosing a doctor for you?

Among the following rating parameters, which parameters can influence your decision the most while booking, if shown upfront?

How much do you trust the ratings and reviews provided by other users on the platform?

Iterations time with AB Testing

I started by doing plenty of primary and secondary research which helped me to understand how Ratings and Review is important for users to make a decision on. I conducted secondary research, primary research by conducting surveys, created multiple UX iterations and even conducted AB testing.

All of that for this final design!

1

Ratings and Review Collection

Collecting real time reviews

Collecting ratings and reviews for doctor consultations is important because it provides valuable feedback, builds trust, and enhances transparency.

These content in chips were predefined through all the research that we did and placed only those out of which we needed more data or insights of

2

Ratings and Review Visibility on Doctor Cards

The Power of Social Proof

Ratings and reviews on a doctor card are crucial as they leverage social proof, building trust and confidence.

Positive feedback reassures users about the quality of care, making them more likely to book an appointment and improving overall satisfaction.

Showing positively

Ratings and reviews for doctor consultations are crucial because they reflect the quality of care provided during challenging times.

To show empathy and maintain positivity, we present doctor ratings as percentages rather than simple likes or dislikes. This approach highlights the overall satisfaction and instills confidence in patients seeking care.

Reviews can be visible of that particular doctor on doctor profile page. Patients can browse all the details of the review on doctor’s profile.

Displaying ratings and review also on doctor profile page where all the details of the doctors are there

1

Segregating offerings for better decision making

Showing Clear Options

Showing clear options to users of 2 different type of business offerings, can help them segregate their needs in a simpler way and decide fast.

A simple approach to this is to keep an Tab approach where they can easily switch between the offerings and yet consciously deciding their needs

Clinic Listing screen

Clinic Profile Page

A Explore Hospital section for the users to explore other hospitals if they decide to consult this type of doctors.

Easy division of data

Bifurcating Business Offerings- Hospital Doctors & Clinic Doctors

Reducing Decision Fatigue

Filter Enhancement

Filters in doctor consultation are purely decision based,

Thus i conducted various methods to analyse which filters to use.

User Interviews and Surveys

Competitor Analysis

Data Analysis

Core Filters

Speciality

Location

Availability

Secondary Filters

Language

Gender

Experience

Consultation Type

Tertiary Filters

Hospital Doctors

Clinic Doctors

Fees

Distance

Final Designs for Filters

Doctor Consultation Filters- Details In bottom sheet drawer

Adding Social Proofing

Ratings & Review

Navigating the 'paradox of choice' (decision fatigue) which recognises that lots of options lead people to feel powerless and frustrated because choosing one among many other options means giving up the rest of the opportunities


Users lacked quick access to ratings and reviews, which are crucial for making informed decisions. I tried incorporating ratings and reviews directly into the doctor cards, enabling users to quickly assess doctors based on feedback from other patients.

I started by doing plenty of primary and secondary research which helped me to understand how Ratings and Review is important for users to make a decision on. I conducted secondary research, primary research by conducting surveys, created multiple UX iterations and even conducted AB testing.

Conducted direct & indirect competitor benchmarking

Conducted Surveys

While booking a doctor consultation, what all things will be crucial in making the decision of choosing a doctor for you?

How much do you trust the ratings and reviews provided by other users on the platform?

Among the following rating parameters, which parameters can influence your decision the most while booking, if shown upfront?

Iterations time with AB Testing

1

Ratings and Review Collection

Collecting real time reviews

Collecting ratings and reviews for doctor consultations is important because it provides valuable feedback, builds trust, and enhances transparency.

These content in chips were predefined through all the research that we did and placed only those out of which we needed more data or insights of

2

Ratings and Review Visibility on Doctor Cards

The Power of Social Proof

Ratings and reviews on a doctor card are crucial as they leverage social proof, building trust and confidence.

Positive feedback reassures users about the quality of care, making them more likely to book an appointment and improving overall satisfaction.

Showing positively

Ratings and reviews for doctor consultations are crucial because they reflect the quality of care provided during challenging times.

To show empathy and maintain positivity, we present doctor ratings as percentages rather than simple likes or dislikes. This approach highlights the overall satisfaction and instills confidence in patients seeking care.

Reviews can be visible of that particular doctor on doctor profile page. Patients can browse all the details of the review on doctor’s profile.

Displaying ratings and review also on doctor profile page where all the details of the doctors are there

1

Ratings and Review Collection

Collecting real time reviews

Collecting ratings and reviews for doctor consultations is important because it provides valuable feedback, builds trust, and enhances transparency.

These content in chips were predefined through all the research that we did and placed only those out of which we needed more data or insights of

2

Ratings and Review Visibility on Doctor Cards

The Power of Social Proof

Ratings and reviews on a doctor card are crucial as they leverage social proof, building trust and confidence.

Positive feedback reassures users about the quality of care, making them more likely to book an appointment and improving overall satisfaction.

Showing positively

Ratings and reviews for doctor consultations are crucial because they reflect the quality of care provided during challenging times.

To show empathy and maintain positivity, we present doctor ratings as percentages rather than simple likes or dislikes. This approach highlights the overall satisfaction and instills confidence in patients seeking care.

Displaying ratings and review also on doctor profile page where all the details of the doctors are there

Reviews can be visible of that particular doctor on doctor profile page. Patients can browse all the details of the review on doctor’s profile.

All of that for this final design!

Adding Social Proofing

Ratings & Review

Navigating the 'paradox of choice' (decision fatigue) which recognises that lots of options lead people to feel powerless and frustrated because choosing one among many other options means giving up the rest of the opportunities


Users lacked quick access to ratings and reviews, which are crucial for making informed decisions. I tried incorporating ratings and reviews directly into the doctor cards, enabling users to quickly assess doctors based on feedback from other patients.

Conducted direct & indirect competitor benchmarking

Conducted Surveys

While booking a doctor consultation, what all things will be crucial in making the decision of choosing a doctor for you?

Among the following rating parameters, which parameters can influence your decision the most while booking, if shown upfront?

How much do you trust the ratings and reviews provided by other users on the platform?

Iterations time with AB Testing

I started by doing plenty of primary and secondary research which helped me to understand how Ratings and Review is important for users to make a decision on. I conducted secondary research, primary research by conducting surveys, created multiple UX iterations and even conducted AB testing.

1

Segregating offerings for better decision making

Showing Clear Options

Showing clear options to users of 2 different type of business offerings, can help them segregate their needs in a simpler way and decide fast.

A simple approach to this is to keep an Tab approach where they can easily switch between the offerings and yet consciously deciding their needs

A Explore Hospital section for the users to explore other hospitals if they decide to consult this type of doctors.

Clinic Profile Page

Clinic Listing screen

Easy division of data

Bifurcating Business Offerings- Hospital Doctors & Clinic Doctors

Clinic Details screen

Filters in doctor consultation are purely decision based,

Thus i conducted various methods to analyse which filters to use.

User Interviews and Surveys

Competitor Analysis

Data Analysis

Core Filters

Speciality

Location

Availability

Secondary Filters

Language

Gender

Experience

Consultation Type

Tertiary Filters

Hospital doctors

Clinic Doctors

Fees

Distance

Final Designs for Filters

Doctor Consultation Filters- Details

In bottom sheet drawer

Filter

67 Doctors found

Sort By

1

Specialities

Mode of Consultation

Distance

Gender

Availability

Fee

Experience

My Health Plan

Recommended

Price: Low - High

Experience: Most experienced first

Distance: Nearest first

Submit

Apply Filter

Filter

67 Doctors found

Sort By

Specialities

2

Mode of Consultation

Distance

Gender

Availability

Fee

Experience

My Health Plan

Search for Symptoms

Anaesthesiology

Audiology

Ayurveda

Cardiology

Dentistry

Nutrition

Endocrinology

ENT

Submit

Apply Filter

Filter

67 Doctors found

Sort By

Specialities

Mode of Consultation

1

Distance

Gender

Availability

Fee

Experience

My Health Plan

Video Consultation

In-Clinic Consultation

Both

Submit

Apply Filter

Filter

67 Doctors found

Sort By

Specialities

Mode of Consultation

Distance

Gender

Availability

Fees

Experience

1

My Health Plan

0-5 years

6-10 years

10+ years

Any

Close

Apply Filter

Reducing Decision Fatigue

Filter Enhancement

Impact after design implementation

The success metrics after these improvements went live showed a significant impact on the business. I realized how even a few simple enhancements and major innovations can drive change. Some stories are straightforward, like ensuring a smooth journey for patients booking a doctor. As simple as it sounds, I discovered that a happy user equals a happy business.

30%

the 4% utilisation went up to 30% utilisation for deciding the doctors.

Filter Revamp

45%

Earlier ratings and review usage was only 36% which went up to 45%

Increase Ratings and Review

50%

Conversion rate from Landing screen to listing went up directly to 50%

Increase in conversion rate

Reduced Cognitive Load which helped users to decide on doctors easily

Reduced Cognitive Load

Reducing Decision Fatigue

Filter Enhancement

Filters in doctor consultation are purely decision based,

Thus i conducted various methods to analyse which filters to use.

User Interviews and Surveys

Competitor Analysis

Data Analysis

Core Filters

Speciality

Location

Availability

Secondary Filters

Language

Gender

Experience

Consultation Type

Tertiary Filters

Hospital doctors

Clinic Doctors

Fees

Distance

Final Designs for Filters

Doctor Consultation Filters- Details

In bottom sheet drawer

Filter

67 Doctors found

Sort By

1

Specialities

Mode of Consultation

Distance

Gender

Availability

Fee

Experience

My Health Plan

Recommended

Price: Low - High

Experience: Most experienced first

Distance: Nearest first

Submit

Apply Filter

Filter

67 Doctors found

Sort By

Specialities

2

Mode of Consultation

Distance

Gender

Availability

Fee

Experience

My Health Plan

Search for Symptoms

Anaesthesiology

Audiology

Ayurveda

Cardiology

Dentistry

Nutrition

Endocrinology

ENT

Submit

Apply Filter

Filter

67 Doctors found

Sort By

Specialities

Mode of Consultation

1

Distance

Gender

Availability

Fee

Experience

My Health Plan

Video Consultation

In-Clinic Consultation

Both

Submit

Apply Filter

Filter

67 Doctors found

Sort By

Specialities

Mode of Consultation

Distance

Gender

Availability

Fees

Experience

1

My Health Plan

0-5 years

6-10 years

10+ years

Any

Close

Apply Filter

Impact after design implementation

The success metrics after these improvements went live showed a significant impact on the business. I realized how even a few simple enhancements and major innovations can drive change. Some stories are straightforward, like ensuring a smooth journey for patients booking a doctor. As simple as it sounds, I discovered that a happy user equals a happy business.

Increase Ratings and Review

45%

Earlier ratings and review usage was only 36% which went up to 45%

Filter Revamp

30%

the 4% utilisation went up to 30% utilisation for deciding the doctors.

Increase in conversion rate

50%

Conversion rate from landing screen to listing went up directly to 50%

Reduced cognitive load

Reduced cognitive load which helped users to decide on doctors easily

Learnings

  • Designing especially for health tech industry, I realised the users on the platform are looking for a service which is essential for anyone and that is health, hence they would like to browse through a product which enables and ensures trust in them.


  • Users appreciate products which reduce cognitive load and make it easier for them to decide on what they want instead if getting lost in the app which discourage them to use the product.


  • Understanding users can solve half of the problems. You know what this problem is about, you research, ideate and solve it.


  • Giving a sense of personalisation to the users who are loyal to us, will stick with us in long run. Making users feel like we know their needs and demands and full filling them is equivalent to growing their trust and loyalty.

Impact after design implementation

The success metrics after these improvements went live showed a significant impact on the business. I realized how even a few simple enhancements and major innovations can drive change. Some stories are straightforward, like ensuring a smooth journey for patients booking a doctor. As simple as it sounds, I discovered that a happy user equals a happy business.

30%

the 4% utilisation went up to 30% utilisation for deciding the doctors.

Filter Revamp

45%

Earlier ratings and review usage was only 36% which went up to 45%

Increase Ratings and Review

50%

Conversion rate from Landing screen to listing went up directly to 50%

Increase in conversion rate

Reduced Cognitive Load which helped users to decide on doctors easily

Reduced Cognitive Load

Bajaj Finserv Health

Reducing off hour doctor booking churn and enhancing experience

Next Project

Learnings

  • Designing especially for health tech industry, I realised the users on the platform are looking for a service which is essential for anyone and that is health, hence they would like to browse through a product which enables and ensures trust in them.


  • Users appreciate products which reduce cognitive load and make it easier for them to decide on what they want instead if getting lost in the app which discourage them to use the product.


  • Understanding users can solve half of the problems. You know what this problem is about, you research, ideate and solve it.


  • Giving a sense of personalisation to the users who are loyal to us, will stick with us in long run. Making users feel like we know their needs and demands and full filling them is equivalent to growing their trust and loyalty.

Bajaj Finserv Health

Reducing off hour doctor booking churn and enhancing experience

Next Project

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Let’s create something

together

Amazing

I'm open to engaging conversations, exciting collaborations, or even a game of badminton! Feel free to connect for discussions or any new opportunities you have in mind.

Made with 🤍, Good Music, Procrastination, & Tears

Copyright© 2024 Prerna Bajaj. All rights reserved.

Let’s create something

together

Amazing

I'm open to engaging conversations, exciting collaborations, or even a game of badminton! Feel free to connect for discussions or any new opportunities you have in mind.

Made with 🤍, Good Music, Procrastination, & Tears

Copyright© 2024 Prerna Bajaj. All rights reserved.

Let’s create something

together

Amazing

I'm open to engaging conversations, exciting collaborations, or even a game of badminton! Feel free to connect for discussions or any new opportunities you have in mind.

Made with 🤍, Good Music, Procrastination, & Tears

Copyright© 2024 Prerna Bajaj.

All rights reserved.

Let’s create something

together

Amazing

I'm open to engaging conversations, exciting collaborations, or even a game of badminton! Feel free to connect for discussions or any new opportunities you have in mind.

Made with 🤍, Good Music, Procrastination, & Tears

Copyright© 2024 Prerna Bajaj.

All rights reserved.